CONTACT CENTER AGENT
Sapulpa, OK Sapulpa, OK $16.
25 an hour $16.
25 an hour Job Details Job Location Sapulpa Main Bank - Sapulpa, OK Travel Percentage None Contact Center Agent Job Title:
Contact Center Agent Department:
Contact Center Starting Pay:
$16.
25 Job
Summary:
In our Contact Center we assist inbound callers with the following support issues:
On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases & travel requests.
We maintain and return customer calls on our after hour call center message center, and follow-up with customers & non-customer regarding website product inquiries.
In addition, we answer general banking questions via our BANNO online chat feature.
Duties/
Responsibilities:
Assist customer by phone or in person with the following support issues:
On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.
Maintain and return customer calls on the after hour call center message center.
Follow-up with customers and non-customer regarding website product inquiries.
Answer general banking questions via our Banno online chat feature.
Extra or Additional Duties:
Attends meetings as required.
Answer switchboard for breaks, lunch, or absences.
Training personnel, as needed.
Complete monthly AHB Academy training courses.
Performs additional duties as assigned by management.
Experience:
1 year Teller/Personal Banker or previous customer service experience required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
25 an hour $16.
25 an hour Job Details Job Location Sapulpa Main Bank - Sapulpa, OK Travel Percentage None Contact Center Agent Job Title:
Contact Center Agent Department:
Contact Center Starting Pay:
$16.
25 Job
Summary:
In our Contact Center we assist inbound callers with the following support issues:
On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases & travel requests.
We maintain and return customer calls on our after hour call center message center, and follow-up with customers & non-customer regarding website product inquiries.
In addition, we answer general banking questions via our BANNO online chat feature.
Duties/
Responsibilities:
Assist customer by phone or in person with the following support issues:
On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.
Maintain and return customer calls on the after hour call center message center.
Follow-up with customers and non-customer regarding website product inquiries.
Answer general banking questions via our Banno online chat feature.
Extra or Additional Duties:
Attends meetings as required.
Answer switchboard for breaks, lunch, or absences.
Training personnel, as needed.
Complete monthly AHB Academy training courses.
Performs additional duties as assigned by management.
Experience:
1 year Teller/Personal Banker or previous customer service experience required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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